ARMS (Audio Recording Monitoring System) is primarily an uplifting skills development and managing tool to help staff get better at their jobs and improve customer service.
This system empowers staff to adapt their approach and techniques according to the person they are dealing with irrespective any personality styles.

The concept has been developed in two main categories
• Training
• (ARMS) Audio Recording Monitoring System

The unique Training sessions, including role play with everyone, is designed to teach staff and management how to identify other people’s styles and treat them, as they wish to be treated.

CONFIDENT STAFF; WELCOMING ENVIRONMENT; UNDERSTANDING CUSTOMERS EXPECTATIONS;
DELIVERING ABOVE AND BEYOND; PEOPLE LIKE DOING BUSINESS WITH “FRIENDS”